Genuine HP 364 Series Ink Cartridges & Photo Paper Pack - (CH082EE)

• It is correct that HP have replaced the old HP 364XL (CB321EE) with a new, smaller version with the code CN684EE. It still contains more ink than the standard HP 364 cartridge, so it is still a high capacity version. HP have produced this to completely replace the old cartridge in all of their printers, so it should fit without any problems. It is now slightly bigger than the standard black cartridge and should either fit in the centre or to the side of the black slot. If you are still having problems installing this item you may wish to contact HP for further assistance.

  Answered by Vicky Lush (Staff Member) - 9 months ago

• Unfortunately we do not supply set up cartridges. Please see the link below to our website for out standard 364 cartridges:

  http://www.cartridgesave.co.uk/CH082EE.html">http://www.cartridgesave.co.uk/CH082EE.html

  Answered by Danielle Hopkins (Staff Member) - 9 months ago

• HP have recently replaced the HP 364XL black cartridge with a smaller version, with the code CN684EE. Although this cartridge is smaller than the original it has been designed to replace the larger version in all printers. If you would like to advise your printer model and the code of the cartridge you have received I will be able to check if you have received the correct item.

  Answered by Vicky Lush (Staff Member) - 8 months ago

I am trying to purchase new ink cartridges for my Mum's HP Photosmart D5460 printer (my Dad recently died who would have done this). Looking at the cartridges, i can match the colours, but the black is twice the width of the colour ones and I cant find a code for it. I dont live near so unable to take a close look at the cartridge. Can you advise which one it is?? Thanks

• Please see the direct link to our website for the cartridges that we supply for the HP Photosmart D5460 printer model:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-D5460.html

  HP have recently replaced the old HP 364XL (CB321EE) with a new, smaller version with the code CN684EE. It still contains more ink than the standard HP 364 cartridge, so it is still a high capacity version. HP have produced this to completely replace the old cartridge in all of their printers, so it should fit without any problems. It is now slightly bigger than the standard black cartridge and should either fit in the centre or to the side of the black slot.

  Please be advised that there are two types of black cartridge. The standard black cartridge and the photo black cartridge.

  Answered by Danielle Hopkins (Staff Member) - 8 months ago

I am confused as to what to go for. I would like to order 2 complete sets of ink (black, yellow, blue and pink) my printer model is HP B209a. The current cartridges code numbers start with CN. What would you suggest?

• You can see all of the cartridges available for the (UK Model) HP PhotoSmart Plus B209a at the link below:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/PhotoSmart-Plus-B209a.html

  We sell both the compatible and Genuine HP cartridges and we offer the same guarantee for both so if you do experience any difficulties then do not hesitate to contact our Customer Care Team 08000 811 855

  Answered by Daniel Zieba (Staff Member) - 7 months ago

I am trying in vain to obtain a replacement BLACK cartridge for a HP Photosmart B109n The black cartridge on my printer is twice the size of the other and the aperture is much bigger, When I have sent for repalcements it is the same size as the other three and will not fit. The locting "T" on the rear of the cartridge is upside down compared with CYM. Replacements also have a camera logo on the label where my original one is just plain. On the printer the slots are marked Magenta (Square) Cyan (Triangle) Yellow (Circle) and Black (Pentagon) Can you help please, this is driving me crazy?

• The black cartridges with a picture of a Camera are the Photo Black cartridges. These are not intended for use within the HP Photosmart B109n.

  The standard XL black cartridge is the Genuine High Capacity Black HP 364XL Ink Cartridge - (CN684EE).

  Please go to the link below to see a full list of compatible consumables for your printer:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B109n-Wireless.html

  Answered by Daniel Zieba (Staff Member) - 6 months ago

In the printer there are 5 ink cartridges - the last one is a wider black one. Do you no longer supply it? The aperture and space is too big for a 'normal' one to fit it. Could you please advise.

• We do sell the Cartridge that you require, however HP have now changed the shape and size of the Cartridge.

  So when you do go to install it, it make look like it will not fit in to the slot as the slot may appear too wide. the Cartridge will fit in to this slot.

  Please follow the link below to see all Cartridges that are compatible with your printer,

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-C6380.html

  Answered by Jessica Hoque (Staff Member) - 6 months ago

How can I know when ink cartridges are running out?

• Your printer should report the remaining ink levels when you are printing. Your printer should also report a warning message when the ink is running low. You should find instructions on how to view remaining ink levels in your printer manual.

  Answered by Paul Miller (Staff Member) - 6 months ago

I have just received from you a black 364XL cartridge (placed on the right of the cartridge cradle)but I also need a 364 black "photo" cartridge(placed on the left) and which is showing as empty. The latter has the word "setup" on it together with the image of a camera. How is this latter one described for ordering?

• The cartridge you require is known as the Genuine Photo Black HP 364. It is available as the standard capacity cartridge which has the code CB317EE and the high capacity cartridge which has the code CB322EE.

  Answered by Vicky Lush (Staff Member) - 6 months ago

In my C310a there are two black cartidges on the left a standard external size one and on the right a fat job. OK; how do I know which is which when ordering replacements?

• The C310A printer takes two different Black Cartridges, the standard Black Cartridge and the photo Black Cartridge.

  Each cartridge have a different symbol.

  The Standard Black Cartridge has a symbol in the shape of a pentagon, this should match up with the symbol in the correct slot.

  The Photo Black Cartridge has a symbol in the shape of an egg timer, this will also be shown on the correct slot.

  Answered by Jessica Hoque (Staff Member) - 5 months ago

Are your recycled ink cartridges compatible with the ink level recognition system in the printer. A lot of sites I have looked at say that the ink level will not be recognised by the printer by using compatible or recycled cartridges and that I'd have to check ink levels in the catridges manually.

• Unfortunately it is common for some re-manufactured cartridges to not register the ink levels in the printer. We do find that this does not cause to much of an inconvenience for our customers due to saving that can be made purchasing re-manufactured cartridges.

  If you were to purchase your cartridge from Cartridge Save and you were not satisfied we have a 30 days no quibble returns policy.

  Answered by Lindsey Gough (Staff Member) - 4 months ago

HP PHOTOSMART C310 SERIES I NEED 5 CARTRIDGES FOR EAXH SET YOU SHOW SETS OF FOUR WHAT ONE SHOULD I BUY FOR THE 5TH ONE WHICH IS BLACK

• If your printer takes five HP364 ink cartridges, then the extra black that you require which is not in the multi packs is a photo black cartridge,
  Please see below to the web page where you can view the cartridge,

  http://www.cartridgesave.co.uk/CB317EE.html

  Answered by Lindsey Gough (Staff Member) - 4 months ago

Hi do your cartridges have ic's already fitted, i am unable to fit them myself (hope so) JDB

• All ink cartridges that we stock are supplied with a chip attached and are ready to be installed directly into your printer.

  Answered by Paul Miller (Staff Member) - 4 months ago

hi ,i bought all in one b110 series brand new printer from ebay,which came without ink,is the first time ink any different,which one shall i order n which is best p.s-bought the printer for kids h.w so need value for money stuff

• You can view all items that we stock for printer 'HP Photosmart B110a Wireless e-All-In-One' on our website by following the link below:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B110a-Wireless-e-All-In-One.html

  Please note that our items are only for use in UK printers. If your printer was not manufactured in the UK our cartridges will not function in your printer.

  Please contact a member of the sales team on 0161 968 5994 if you need any assistance ordering the correct cartridges for your printer.

  Answered by Paul Miller (Staff Member) - 4 months ago

can i use hp 564 ink cartridges in my hp photosmart b110a all in one wireless printer

• The cartridges that we stock on our website are designed for UK printers only and will only work if your printer was purchased in the UK. The cartridges that we recommend for this printer are the HP 364 or HP 364XL cartridges. Please see the link below to our website for further information:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B110a-Wireless-e-All-In-One.html

  If your printer was purchased outside of the UK and you have used the HP 564 cartridge before, it is likely that you will need to buy this item instead. If you are not sure which cartridges will work in your printer, I would recommend checking the codes on your old cartridges.

  Answered by Vicky Lush (Staff Member) - 4 months ago

Do these HP cartridges include the print head being replaced as on older HP printers or is the print head now in the printer?

• Printers which use the 364 cartridge have the print head built into the printer. As far as I am aware you can not purchase these separately.

  Answered by Daniel Zieba (Staff Member) - 4 months ago

Not getting good print results with my cartridges ? black ink cartridge empty - one which says photo

• I am very sorry to hear that you have experienced a problem with your cartridges. Is it just the black cartridge you are having a problem with or the other colours? If you are experiencing quality issues I would recommend running a cleaning cycle on your printer, this will remove any dried ink that is blocking the contacts and can improve the quality of your prints. If you are getting error messages on the cartridges, I would recommend removing the cartridges and wiping the chip on the back with a dry cloth.
  If you are still having problems you will need to contact the supplier of the cartridges and hopefully they will be able to help further.

  Answered by Vicky Lush (Staff Member) - 4 months ago

I tried to pring a photo last night and the print was all wishy washyu and unclear upon which I did a ink cartridge review to check the levels. It was showing the black cartridge empty on the left hand side which on label said photo. I would just like to check that I hav located the correct cartridge which is a photo black ink at £8.33. Could you inform me if this is the correct cartidge as the other black cartridge on the right hand side (the larger one) I presume is for printing in black only.

• Your printer requires two different black cartridges. The photo black that you require is currently priced at £8.33 excluding VAT. If your printer is advising that the photo black cartridge is empty then this is the cartridge you will need to replace and hopefully this should resolve the quality issues you have been experiencing. Please see the link below to this item on our website:
  http://www.cartridgesave.co.uk/CB317EE.html

  Answered by Vicky Lush (Staff Member) - 4 months ago

cartridge sets for the c410 hp premiun fax

• The closest model I can find is the HP Photosmart Premium Fax e-All-In-One C410b. The cartridges for this machine can be seen at this link:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-Premium-Fax-e-All-In-One-C410b.html

  Please ensure that your printer uses the 364/364XL cartridges before ordering.

  Answered by Daniel Zieba (Staff Member) - 3 months ago

Have a HP B110a printer. Purchased bundles of four inks in the past and all fit. Some weeks ago bought a standard black cartridge as spare back-up (sorry, from Amazon). Now it is neesed find it will not fit. New cartridge labelled 364 plus number 2013/03 Problem seems to be T shaped lug at rear of cartridge upside down and smaller than the one it replaced. The old cartridge is labelled 364 2013/05. Now faced with not knowing what to ask for. Purchased a pack of colour cartridges ( 364 ) from you recentally and they fit. Please advise so that I can continue printing. Amazon have been useless

• I am very sorry to hear about the problems you have experienced with your cartridges. It sounds like you may have received a photo black cartridge from Amazon. Some printers in this range (like yours) take four cartridges all HP 364, however some of the printers take an extra black cartridge called a photo black HP 364, which will not fit in your printer. You can tell the difference between the cartridges by the symbol on the top of the cartridge, the standard black that you need has a symbol of a pentagon, whereas the photo black has two triangles on the top. To see the full list of cartridges that we recommend for your printer, then please see the link below to our website:
  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B110a-Wireless-e-All-In-One.html

  Answered by Vicky Lush (Staff Member) - 3 months ago

will the HP photosmart series B110 take XL cartidges?

• Yes, the HP Photosmart B110 does take the HP 364XL cartridges. For more information, please see the link below to our website:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B110a-Wireless-e-All-In-One.html

  Answered by Vicky Lush (Staff Member) - 3 months ago

NOT CERTAIN IF WHAT I AM LOOKING AT ON YOUR SITE ARE THE CORRECT CARTRIDGES FOR THE HP109a-m PHOTOSMART PRINTER.MY CUSTOMER ID IS X98598.IF CORRECT I NEED THESE POSTED TO ME.

• The cartridges that you need for this printer are the HP 364 standard capacity cartridges or the HP 364XL high capacity cartridges. Both are available in a pack containing the four cartridges, and each one is available to purchase separately. Please see the link below for the full list of cartridges that are compatible with your printer:
  http://www.cartridgesave.co.uk/ink-cartridges/HP/Photosmart-B109a-All-In-One.html

  The item you are referring to is the Genuine HP 364 Series Ink Cartridges & Photo Paper Pack, this is correct for your printer and contains the three colour cartridges and some paper, but does not contain a black cartridge.

  If you would like to place an order for these cartridges, then orders can be placed through our website by following the link above, or by calling a member of the team on 08000 811 855, who will be more than happy to help.

  Answered by Vicky Lush (Staff Member) - 3 months ago

I need to replace the normal black ink cartridge ( hp364) as the it has completely run out. I generally only print in black and I have still a little of the 3 colours left. I dont print photos at all so there is still some ink in that one too. Is it better to replace them all or just buy the black one I need. Sorry if this sounds a stupid question but I dont want to buy what I dont need. Thanks

• It works out cheaper in the long run to purchase the multi packs as there is a discount applied to their price. However, if you are a light user you may find that purchasing them on an As and when basis is the best option as we do not recommend that you store these items for too long.

  Answered by Daniel Zieba (Staff Member) - 2 months ago

have bought hp364xl - photo why won't htis work- doesn't fit cartidge case

• HP have brought out a series of Photosmart printers that use the 364XL cartridges, all of the printers take four standard cartridges (black, cyan, magenta and yellow) but a small number of the printers have five slots and take an extra black cartridge, the photo black, which is not compatible with the other printers. According to our system, the HP PhotoSmart Plus B209a is not compatible with the photo black cartridge and you can only use the standard HP 364 or HP 364XL cartridge in this printer. Please see the link below to our website for all the cartridges which are compatible with your printer:
  http://www.cartridgesave.co.uk/ink-cartridges/HP/PhotoSmart-Plus-B209a.html

  Answered by Vicky Lush (Staff Member) - about 1 month ago

I have read your answers to other questions and you do say that one only has to replace the cartridge that has run out, not all of them. Could you please tell me how I can identify which cartridge/s it is that has run out? Thank you.

• There should be two ways of checking the ink levels in your printer, this should show the levels remaining and if any of the cartridges need replacing. The first way to check the ink level is using the HP Photosmart Software. In the HP Solution Center, click Settings, point to Print Settings, and then click
  Printer Toolbox, then click on the Estimated Ink Level tab.
  You should also be able to check the levels from the printer display by pressing the Settings button on the home screen. In the Setup Menu, press the right arrow to highlight Tools and press OK to display the estimated ink level information.

  There is full information on checking and replacing the cartridges in your printer manual, which can be found on the following page of HP's website:

  http://h10032.www1.hp.com/ctg/Manual/c02262829.pdf

  Answered by Vicky Lush (Staff Member) - 24 days ago

I have a HP photosmart C309G It is forever needing the ink cartridges changed, and I get nowhere near the amount of pages that I should.Can there be something simple that I am doing or not doing to cause this?

• Using the 364XL cartridges may work out more cost effective if you use your printer a lot.

  The stated yields are based on 5% coverage of an A4 sheet. This is a very small amount of print. Printing any more that this will significantly reduce the amount of pages these cartridges will produce.

  Answered by Daniel Zieba (Staff Member) - 20 days ago

I have a hp b110. Can i refill my 364 cartridges?

• No, the 364 cartridges are not designed to be refilled.

  Answered by Daniel Zieba (Staff Member) - 19 days ago

I have a photosmart C4600 all in one series. Cannot find the number on your list. What number will suffice.

• You need to search for your individual printer model rather than the printer series. If you require further assistance then please call our Sales team on 08000 811 855.

  Answered by Daniel Zieba (Staff Member) - 17 days ago

Hi I have recently returned from Australia where I bought an HP photosmart b110a. The cartridges I purchased in Australia were HP 564. I can't seem to find these in the uk and have tried genuine 364 cartridges with no success. It says they are incorrect. Any suggestions?

• All HP printers are regional and the cartridges required are specific to the region where the printer was purchased. UK ink cartridges will not function in a printer purchased in Australia. I have attached a link to the HP website below where you can view further information about this issue:

  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02558798&tmp_task=prodinfoCategory&cc=uk&dlc=en&lc=en&product=3777182

  Answered by Paul Miller (Staff Member) - 12 days ago

i'm from E.Africa and my printer uses 364 cartridges but now they are not available. Is there any other cartridges that can go with my printer and what other options are available?

• We only sell cartridges for use in UK printers and can only ship orders to locations in the UK. I have attached a link to the HP website below for your reference:

  http://www8.hp.com/uk/en/contact-hp/contact.html

  Answered by Paul Miller (Staff Member) - 11 days ago

just read the which report on printers i am considering buying the HPdeskjet 3070a it appears that you have to buy more than 1 cartridge from your site.are they all installed at the sams time thanks

• Printer HP DeskJet 3070A takes 4 sepearate ink cartridges and they can be purchased as a multi-pack, or as individual cartridges. You can view all items that we stock for this printer on our website by following the link below:

  http://www.cartridgesave.co.uk/ink-cartridges/HP/DeskJet-3070A.html

  Answered by Paul Miller (Staff Member) - 11 days ago

Where can i get one for model B109A

• You will be able to download this directly from HP's website.

  Answered by Daniel Zieba (Staff Member) - 10 days ago

I have a HP Photosmart All in One 2575 and used to get ink cartridges numbers 95 for colour and 98 black but I can not find them now. Which ones can I have now that can fit? Thanks for your help

• It is likely that your printer is a non-UK printer as we list different cartridge codes for printer HP Photosmart 2575. All printers are regional and you need to install the cartridges that are specific to your region of printer. I have attached a link to this section of the HP website below for your reference:

  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02558798&tmp_task=prodinfoCategory&cc=uk&dlc=en&lc=en&product=3777182

  Answered by Paul Miller (Staff Member) - 3 days ago