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We were unable to validate your billing address..
Error: We were unable to validate your billing address. Please verify you properly entered the address of the card you used. If this is different to the shipping address please use the billing address section below. As part of accepting your credit card we perform checks against your address. We check to make sure the address you have entered for your order matches the one registered against your credit card. This error means they did not match. If you are having the order sent to a different address to the one your credit card statements go to, you need to complete the second address section on the checkout which is labelled 'Billing Address'. If you have already done this and are still seeing the same message, please check the Billing Address you entered matches the address on your credit card statement.


