Product support

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  1. My printer is not recognising the cartridge I have installed You have installed a new printer cartridge and a 'Cartridge not recognised' or 'Cartridge Problem' message appears on your computer or printer screen. Why does this happen and what can you do? When installed, the cartridge contacts will connect with the electrical contacts inside ...
  2. I have received my cartridges, but my printer is not listed on the box Each cartridge type is often used in many different printers, and you may find that your printer model is not listed on the cartridge box. If you are in any doubt, please contact us before opening the product packaging.
  3. How to fix Canon cartridge low or empty ink error Unfortunately, this is a downside to using refilled or compatible cartridges in your Canon inkjet printer. This error is caused by the chip on the cartridge still reporting the level from its previous use. Some cartridge chips cannot be reset which means when installed it will still show as ...
  4. Will using compatible cartridges void my printer's warranty? We guarantee that your standard printer warranty will not be invalidated by using our premium brand cartridges. In the unlikely event that any of our own-brand cartridges do cause a problem with your printer —regardless of how old your printer is— we'll arrange for your printer to be ...
  5. The cartridge I've received is a different shape to the one I've removed Compatible, "own-brand" cartridges will often differ in shape to the genuine equivalent cartridge. Double check that the code on the packaging, and the code on the product are the same as the cartridge you are removing. If it is, go ahead and try to install the cartridge. The fit may be slightly ...
  6. What's the difference between genuine and compatible printer ink and toner cartridges? Today, compatible printer ink cartridges and toners are so advanced that the only difference most people will notice is the money you can save. This guide will cover everything you need to know so you can make an informed choice: saving money while keeping quality high. The first step is to ...
  7. Should I buy compatible printer cartridges? The quality of ink and toner cartridges made by third party manufacturers - and sold by reputable retailers - has advanced so much you shouldn’t be able to tell the difference between a compatible and a branded cartridge. The only difference should be the money you save. But before ...
  8. How do I fix faint or faded inkjet printouts? A common cause of faded, faint printouts from your inkjet printer is dried ink particles causing a blockage in your printer. The printheads on an ink cartridge can be become blocked if the printer is not used for a period of time, so it is recommended to print a few pages each month to maintain ...
  9. How do I fix faint or faded laserjet printouts? If you have printed a document or photo and the print is too light, patchy or faded, a common cause is the toner cartridge nearing the end of its life. However, there can be other reasons behind the deterioration in quality such as the toner density, humidity and the type of paper being used. ...
  10. How to fix the 'Toner Low' or 'Replace Toner' error for a Brother TN-2010 toner cartridge If your printer continues to show the 'Toner Low' or 'Replace toner' error after replacing your cartridge, you may need to reset the printer's toner counter to continue printing. What is the toner counter and why does it need to be reset? Some Brother laserjet printers do not have ...

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