FREE next-day delivery on everything
 

Delivery Schedule

Most orders will arrive in the timeframes shown below. However, due to the COVID-19 crisis, a minority will take a day or more than expected. If your order hasn't arrived by the estimated delivery date, please allow 5 days before contacting us.


Order placedExpect to receive
Monday, before 5:15pm Next day (Tuesday)
Tuesday, before 5:15pm Next day (Wednesday)
Wednesday, before 5:15pm Next day (Thursday)
Thursday, before 5:15pm Next day (Friday)
Friday, before 5:15pm Monday
Saturday or Sunday Tuesday

All orders are being dispatched from our warehouse on the day they are placed (Monday to Friday before 5:15pm).

The possible delays in delivery are due to unprecedented demand on couriers, and affect all couriers throughout the U.K. This means that all online stores will be affected equally, regardless of the speed in which orders are dispatched.

Bank holidays

We do not despatch or deliver orders on bank holidays

Highlands and Islands

Deliveries may take 2 to 3 days longer to arrive

International deliveries

We only deliver to addresses within the UK.

Lowest online price guaranteed
We beat or match all other retailers
Lowest price guaranteed
Fast, FREE delivery

Lowest online price guaranteed.

If within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price, we will refund 100% of the difference. For further info, click here.

<2>Lowest online price guaranteed

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

Free next-day delivery

Our free delivery option typically uses Royal Mail first class. In 98% of cases, orders placed on Monday to Friday before 5:15pm will arrive on the next working day. To see other delivery options and our delivery schedule click here.

Delivery Schedule

Orders placed before 5:15pm on Monday to Thursday - receive next day

Orders placed before 5:15pm on Friday - receive on Monday

Orders placed on Saturday or Sunday - receive on Tuesday

Delivery Options

Free next-day

98% of orders arrive the next working day. Typically uses Royal Mail 1st class, though some orders may be upgraded to courier.

Guaranteed next-day (£2.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £2.95 courier charge
  • A further voucher giving you a further 10% off your next order

Guaranteed pre-12 (£7.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted before 12 noon on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £7.95 courier charge
  • A further voucher giving you a further 10% off your next order

12 month warranty on printer cartridges

If within a year of purchase you happen to experience any quality problem, we'll happily provide a replacement, or a full refund.

Free returns on printer cartridges

Whatever the reason for returning printer cartridges to Cartridge Save, you will never pay a penny for postage.

Lowest online price guaranteed

We pride ourselves in giving our customers the best possible value for money. To ensure you are not out of pocket, we will refund 100% of the difference, if within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price.

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

How to fix the 'Toner Low' or 'Replace Toner' error for Brother TN-241 & TN-245 toner cartridges


If your printer continues to show the 'Toner Low' or 'Replace toner' error after replacing your cartridge, you may need to reset the printer's toner counter to continue printing.

What is the toner counter and why does it need to be reset?

Some Brother laserjet printers do not have the ability to accurately measure the level of toner remaining in the cartridge. Instead, they rely on a built-in toner counter to determine when the cartridge needs be replaced. The toner counter has a set number of pages that can be printed before a warning message appears advising to prepare a new toner for installation. When a new toner is installed, the counter should automatically reset as the data on the cartridge chip is read, however, if the printer does not initially recognise the cartridge as new, the error will still be displayed.

There are also occasions where the 'Replace toner' error appears before the cartridge has ran out. This can happen if you regularly print small amounts of text per page but exceed the number of pages set by the counter. Resetting the counter will allow you to override the error and continue using the toner cartridge - If you do reset the counter for this reason, the printer may not advise when it is low. You will need to monitor your printouts and replace the cartridge when you see a deterioration in the overall quality.

How do I reset the counter on my printer?

The steps required to reset the toner counter can vary depending on the printer you have. If your printer doesn’t have the required buttons used in Resolution A, please try Resolution B:

  1. Open the front cover to access the cartridges (You don't have to hold it open, you can rest it down so long as it doesn't close fully).
  2. On the control panel press the X button and the Secure button together.
  3. Use the arrow keys and press the OK button to select the toner cartridge affected by this error.
  4. Press the UP arrow.
  5. Wait for the printer to reset the cartridge.
  6. The printer should automatically return to ready mode.
  7. Close the front cover and you should be able to continue printing.

Please note:
The front cover needs to remain open during the above steps.

  1. With the error message on the printer display, press the Cancel (X) button to show the main menu.
  2. Press the Fax button (or the Copy button on the printer display) to make the numeric keypad visible. Then, locate and only locate the Asterisk (*) button on the numeric keypad - It's important to remember its location as it will not be lit up later when needed.
  3. Press the Home button to return to the main menu.
  4. Open the front cover of the printer (to access cartridges).
  5. With the front cover open, press and hold the unlit Asterisk (*) button for 5 seconds.
  6. The reset menu will now appear on the printer display.
  7. Scroll through the menu to select the colour and yield to reset.
  8. The printer display will show ‘Accepted’ once the reset is complete.

Please note:
On the reset menu, the options to choose from will be K = Black, C = Cyan, M = Magenta, Y = Yellow for the Toner, and STD = Standard Capacity Cartridge or HC = High Capacity Cartridge for the capacity.


If you are still experiencing problems, please contact us for further assistance.

Categories: Product support