Help & Information
We've worked hard to make our site wonderfully easy to use. If however you do have any questions about our website or the service we provide you will most likely find the answers here.
If you can't find the information you're looking for feel free to contact us and one of our friendly team will look after you.
Do you deliver outside the UK?
Can I collect my order?
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Delta, American Express and JCB cards. We accept purchase orders from schools and government organisations.
Please contact us if you are a business or school and wish to set up a credit account with us.
Is my credit card information secure?
Do you provide invoicing accounts for schools, local authorities etc?
Yes, we offer 30 day invoicing accounts for schools and local authorities. Please fax orders on letter headed paper, displaying the delivery address, contact name and numbers, and which items you would like to order to the following fax number: 0845 6868 556.
Cartridge Save is a trusted source for ink and toner cartridges for many thousands of schools, colleges, universities, the NHS, councils and government bodies. We have a reputation for supplying quality products at great prices with service and backup second to none. This is why we are trusted throughout the UK to supply into education and government.
I'm ordering for my business, can I open a credit account?
Yes, if you're a Limited company, a charity, or part of a government body, we can hopefully set-up a credit account for you.
Limited companies should complete our application form which can be found on: www.cartridgesave.co.uk/business_account.html. Unfortunately we are unable to consider business accounts for businesses that have been trading less than two years or have not filed accounts with Companies House in the last twelve months.
Charities, Schools and other Government bodies; please fax or email the following details to us on your company letterhead:
- Company/charity registration number (not VAT number).
- Name and contact details of the person responsible for payment, including email address.
- Details of the products that you'd like to order.
Our fax number is 0845 68 68 556 or email it to firstname.lastname@example.org. We aim to respond to requests within two hours.
Please note that purchase orders must be for a minimum of £30 (inc. VAT), and are payable within 30 days. Unfortunately, if you are not a Limited company, charity, or part of a government body, you will need to place your order and make payment by debit or credit card.
What does OEM mean?
Will using compatible printer cartridges void my warranty?
Will I Get the Same Number of Printed Pages From a Compatible Ink Cartridge as an Original Cartridge?
I have received my cartridges, but my printer is not listed on the box
My printer won't recognise the cartridge
This can be caused by the contacts on the printer not connecting with your printer.
Try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. Make sure the copper plates on the cartridges are dry and place into the printer. When installed run your printers cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.
If the cartridge is not recognised turn the printer off, remove the cartridge and reinstall, pushing down firmly on the cartridge to make sure it is properly seated.
If you are still experiencing problems please contact us for further assistance
Returns and refunds
How do I return an item to you?
Before returning items to us we ask that you complete our returns form. We will then email you a freepost address.
If you have any problems or need more help feel free to contact us.