Help & Information

We've worked hard to make our site wonderfully easy to use. If however you do have any questions about our website or the service we provide you will most likely find the answers here.

If you can't find the information you're looking for feel free to contact us and one of our friendly team will look after you.

Useful information

Environmental Policy

Cartridge Save is committed to minimising our impact on the environment, and encourages our customers to do the same. Within our offices and warehouse we operate reuse / recycling schemes for paper, packaging and consumables. We have also invested in technology to help us minimise our energy consumption. We encourage our customers to use 'compatible' inkjet and toner cartridges wherever possible as this reduces the environmental impact of their printing. We also operate recycling schemes for used inkjet cartridges.

Delivery

Do you deliver outside the UK?

Unfortunately we only supply goods to UK addresses - England, Scotland, Wales and Northern Ireland. Our free delivery service does cover all islands though - including Jersey and Guernsey.

Ordering

Can I collect my order?

No, unfortunately we don't have a retail counter. We only take orders via our website, over the phone or by fax for account holders. We deliver your order straight to your door free of charge so there is no need to travel to a shop to order your printing supplies. What could be easier?

What payment methods do you accept?

We accept Visa, MasterCard, Delta, American Express and JCB cards. We accept purchase orders from schools and government organisations.

Please contact us if you are a business or school and wish to set up a credit account with us.

Is my credit card information secure?

All Credit Card information is passed over a secure connection using the latest encryption technology. When you go to the 'Checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection) and there is a padlock at the bottom of your browser window indicating this. Your details are only decrypted after they reach our fulfilment department. Our systems are extremely secure and so your credit card details are safe. If you still aren't happy with buying online, you can always call us on 08000 811 855 and place your order over the phone.

Do you provide invoicing accounts for schools, local authorities etc?

Yes, we offer 30 day invoicing accounts for schools and local authorities. Please fax orders on letter headed paper, displaying the delivery address, contact name and numbers, and which items you would like to order to the following fax number: 0845 6868 556.

Cartridge Save is a trusted source for ink and toner cartridges for many thousands of schools, colleges, universities, the NHS, councils and government bodies. We have a reputation for supplying quality products at great prices with service and backup second to none. This is why we are trusted throughout the UK to supply into education and government.

I'm ordering for my business, can I open a credit account?

Yes, if you're a Limited company, a charity, or part of a government body, we can hopefully set-up a credit account for you.

Limited companies should complete our application form which can be found on: www.cartridgesave.co.uk/business_account.html. Unfortunately we are unable to consider business accounts for businesses that have been trading less than two years or have not filed accounts with Companies House in the last twelve months.

Charities, Schools and other Government bodies; please fax or email the following details to us on your company letterhead:

  • Company/charity registration number (not VAT number).
  • Name and contact details of the person responsible for payment, including email address.
  • Details of the products that you'd like to order.

Our fax number is 0845 68 68 556 or email it to sales@cartridgesave.co.uk. We aim to respond to requests within two hours.

Please note that purchase orders must be for a minimum of £30 (inc. VAT), and are payable within 30 days. Unfortunately, if you are not a Limited company, charity, or part of a government body, you will need to place your order and make payment by debit or credit card.

Our products

What does OEM mean?

OEM means 'Original Equipment Manufacturer' which means a cartridge manufactured by the same company as the printer.

Will using compatible printer cartridges void my warranty?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

Will I Get the Same Number of Printed Pages From a Compatible Ink Cartridge as an Original Cartridge?

You will get at least the same number of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. Customers are reporting many, many more pages of print per cartridge over their OEM Inkjet cartridges.

I have received my cartridges, but my printer is not listed on the box

Each cartridge type is often used in many different printers, and you may find that your printer model is not listed on the cartridge box. If you are at all in any doubt, please contact us before opening the product packaging.

My printer won't recognise the cartridge

This can be caused by the contacts on the printer not connecting with your printer.

Try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. Make sure the copper plates on the cartridges are dry and place into the printer. When installed run your printers cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.

If the cartridge is not recognised turn the printer off, remove the cartridge and reinstall, pushing down firmly on the cartridge to make sure it is properly seated.

If you are still experiencing problems please contact us for further assistance

Returns and refunds

How do I return an item to you?

Before returning items to us we ask that you complete our returns form. We will then email you a freepost address.

For more information about returns you may like to read our 100% Money Back Guarantee and read our full Terms and Conditions

If you have any problems or need more help feel free to contact us.