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Help & Information

We've worked hard to make our site wonderfully easy to use. If however you do have any questions about our website or the service we provide you will most likely find the answers here.

If you can't find the information you're looking for feel free to contact us and one of our friendly team will look after you.

Ordering

Can I collect my order?

No, unfortunately we don't have a retail counter. We only take orders via our website, over the phone or by fax for account holders. We deliver your order straight to your door free of charge so there is no need to travel to a shop to order your printing supplies. What could be easier?

What payment methods do you accept?

We accept Visa, MasterCard, Switch/Maestro, Delta, Solo, American Express and JCB cards. We can also accept cheques and PayPal by prior arrangement. We accept purchase orders from schools and government organisations.

Please contact us if you are a business or school and wish to set up a credit account with us.

Is my credit card information secure?

All Credit Card information is passed over a secure connection using the latest encryption technology. When you go to the 'Checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection) and there is a padlock at the bottom of your browser window indicating this. Your details are only decrypted after they reach our fulfilment department. Our systems are extremely secure and so your credit card details are safe. If you still aren't happy with buying online, you can always call us on 08000 811 855 and place your order over the phone.

Do you provide invoicing accounts for schools, local authorities etc?

Yes, we offer 30 day invoicing accounts for schools and local authorities. Please fax orders on letter headed paper, displaying the delivery address, contact name and numbers, and which items you would like to order to the following fax number: 0845 6868 556.

Cartridge Save is a trusted source for ink and toner cartridges for many thousands of schools, colleges, universities, the NHS, councils and government bodies. We have a reputation for supplying quality products at great prices with service and backup second to none. This is why we are trusted throughout the UK to supply into education and government.

I'm ordering for my business, can I open a credit account?

Yes, if you're a Limited company, a charity, or part of a government body, we can hopefully set-up a credit account for you.

Please fax the following details to 0845 6868 556:

Company letter headed paper including company/charity registration number (not VAT number).
Name and contact details of the person responsible for payment, including email address.
Details of the products that you'd like to order.

We aim to respond to requests within one working day.

Please note that purchase orders must be for a minimum of �30(inc. VAT), and are payable within 14 days. Unfortunately, if you are not a Limited company, charity, or part of a government body, you will need to place your order and make payment by debit, credit card, or alternatively you can pay by cheque.

I have received my cartridges, but my printer is not listed on the box

Each cartridge type is often used in many different printers, and you may find that your printer model is not listed on the cartridge box. If you are at all in any doubt, please contact us before opening the product packaging.

Delivery

Do you deliver outside the UK?

Unfortunately we only supply goods to UK addressed - England, Scotland, Wales and Northern Ireland. Our free delivery service does cover all islands though - including Jersey and Guernsey.

What are your delivery charges?

How long will it take for my order to arrive?

Order Saturday, Sunday or Monday before 3PM to expect delivery Tuesday
Order Tuesday before 3PM to expect delivery Wednesday
Order Wednesday before 3PM to expect delivery Thursday
Order Thursday before 3PM to expect delivery Friday
Order Friday before 3PM to expect delivery Monday

Christmas delivery schedule

Order on	Courier Delivery by (guaranteed)	Free Delivery by (not guaranteed)
Wed 16th Dec 09 (before 3pm)	Thu 17th Dec 09	Fri 18th Dec 09
Thu 17th Dec 09 (before 3pm)	Fri 18th Dec 09	Mon 21st Dec 09
Fri 18th Dec 09 (before 3pm)	Mon 21st Dec 09	Tue 22nd Dec 09
Sat 19th Dec 09	Tue 22nd Dec 09	Wed 23rd Dec 09
Sun 20th Dec 09	Tue 22nd Dec 09	Wed 23rd Dec 09
Mon 21st Dec 09 (before 3pm)	Tue 22nd Dec 09	Thu 24th Dec 09
Tue 22nd Dec 09 (before 3pm)	Wed 23rd Dec 09	(on or before*) Tue 5th Jan 10
Wed 23rd Dec 09 (before 3pm)	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Thu 24th Dec 09	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Fri 25th Dec 09	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Sat 26th Dec 09	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Sun 27th Dec 09	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Mon 28th Dec 09 (before 3pm)	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Tue 29th Dec 09 (before 3pm)	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Wed 30th Dec 09 (before 3pm)	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Thu 31st Dec 09	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Fri 1st Jan 10	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Sat 2nd Jan 10	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Sun 3rd Jan 10	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Mon 4th Jan 10 (before 3pm)	(on or before*) Tue 5th Jan 10	(on or before*) Tue 5th Jan 10
Tue 5th Jan 10 onwards	Delivery times as usual	Delivery times as usual

* delivery is likely to be before this date for many orders and is dependent on items ordered

Our products

What does OEM mean?

OEM means 'Original Equipment Manufacturer' which means a cartridge manufactured by the same company as the printer.

Will using compatible printer cartridges void my warranty?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

Will I Get the Same Number of Printed Pages From a Compatible Ink Cartridge as an Original Cartridge?

You will get at least the same number of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. Customers are reporting many, many more pages of print per cartridge over their OEM Inkjet cartridges.

My printer won't recognise the cartridge

This can be caused by the contacts on the printer not connecting with your printer.

Try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. Make sure the copper plates on the cartridges are dry and place into the printer. When installed run your printers cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.

If the cartridge is not recognised turn the printer off, remove the cartridge and reinstall, pushing down firmly on the cartridge to make sure it is properly seated.

If you are still experiencing problems please contact us for further assistance

Returns and refunds

What's your returns policy?

How do I return an item to you?

Before returning items to us we ask that you complete our returns form. We will then email you a freepost address.

For more information about returns you may like to read our 100% Money Back Guarentee and read our full Terms and Conditions

If you have any problems or need more help feel free to contact us.

Useful information

Environmental Policy

Cartridge Save is committed to minimising our impact on the environment, and encourages our customers to do the same. Within our offices and warehouse we operate reuse / recycling schemes for paper, packaging and consumables. We have also invested in technology to help us minimise our energy consumption. We encourage our customers to use 'compatible' inkjet and toner cartridges wherever possible as this reduces the environmental impact of their printing. We also operate recycling schemes for used inkjet and toner cartridges. Cartridge Save is also a 'carbon neutral' company. This means that we have calculated our energy consumption through our premises and transport, and have invested in enough trees through the CarbonNeutral Company to convert the CO2 emissions we are responsible for back into oxygen.