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Money Back Guarantee
- All returns must be pre-authorised and accompanied by an RMA number. Click here for our returns form.
- Goods returned without authorisation will be refused.
- The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.
- Damaged goods must be returned within 14 days of receipt.
- Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
- Accidental damage, neglect or misuse of items will not be acceptable for return.
- Incorrectly ordered products cannot be returned if the box and/or seal has been opened.
- The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
- Cartridge SAVE will not promise that any cartridges (including inkjet and toner cartridges and printheads) will last for a pre-determined amount of time or page length and will not be acceptable for return under this reason.
- Refunds will be made by the same method of payment.
