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Help

Delivery

  1. Do you deliver outside the UK?
  2. What are your delivery charges?
  3. When will I receive my order?

Returns and refunds

  1. How do I return an item to you?
  2. What is your returns policy?
  3. I've ordered the wrong printer cartridges
  4. I have unwanted cartridges, unopened, will you accept them back?
  5. Can I return empty cartridges to you?

Ordering

  1. Do you provide invoicing accounts for schools, local authorities etc?
  2. Can I have a VAT invoice?
  3. How we are working safely through COVID-19
  4. How do I track my order?
  5. What payment methods do you accept?
  6. I'm ordering for my business, can I open a credit account?
  7. Can I collect my order?

Product support

  1. How do I fix faint or faded laserjet printouts?
  2. How do I fix faint or faded inkjet printouts?
  3. How to fix the 'Toner Low' or 'Replace Toner' error for a Brother TN-2010 toner cartridge
  4. How to fix the 'Toner Low' or 'Replace Toner' error for a Brother TN-2120 toner cartridge
  5. How to fix the 'Toner Low' or 'Replace Toner' error for Brother TN-241 & TN-245 toner cartridges
  6. I have received my cartridges, but my printer is not listed on the box
  7. My printer is not recognising the cartridge I have installed
  8. How to fix Canon cartridge low or empty ink error
  9. The cartridge I've received is a different shape to the one I've removed
View All 12 articles

Account help

  1. Do I need to create an account to place an order?