FREE next-day delivery on everything
 

Delivery Schedule

Most orders will arrive in the timeframes shown below. However, due to the COVID-19 crisis, a minority will take a day or more than expected. If your order hasn't arrived by the estimated delivery date, please allow 5 days before contacting us.


Order placedExpect to receive
Monday, before 5:15pm Next day (Tuesday)
Tuesday, before 5:15pm Next day (Wednesday)
Wednesday, before 5:15pm Next day (Thursday)
Thursday, before 5:15pm Next day (Friday)
Friday, before 5:15pm Monday
Saturday or Sunday Tuesday

All orders are being dispatched from our warehouse on the day they are placed (Monday to Friday before 5:15pm).

The possible delays in delivery are due to unprecedented demand on couriers, and affect all couriers throughout the U.K. This means that all online stores will be affected equally, regardless of the speed in which orders are dispatched.

Bank holidays

We do not despatch or deliver orders on bank holidays

Highlands and Islands

Deliveries may take 2 to 3 days longer to arrive

International deliveries

We only deliver to addresses within the UK.

Lowest online price guaranteed
We beat or match all other retailers
Lowest price guaranteed
Fast, FREE delivery

Lowest online price guaranteed.

If within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price, we will refund 100% of the difference. For further info, click here.

<2>Lowest online price guaranteed

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

Free next-day delivery

Our free delivery option typically uses Royal Mail first class. In 98% of cases, orders placed on Monday to Friday before 5:15pm will arrive on the next working day. To see other delivery options and our delivery schedule click here.

Delivery Schedule

Orders placed before 5:15pm on Monday to Thursday - receive next day

Orders placed before 5:15pm on Friday - receive on Monday

Orders placed on Saturday or Sunday - receive on Tuesday

Delivery Options

Free next-day

98% of orders arrive the next working day. Typically uses Royal Mail 1st class, though some orders may be upgraded to courier.

Guaranteed next-day (£2.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £2.95 courier charge
  • A further voucher giving you a further 10% off your next order

Guaranteed pre-12 (£7.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted before 12 noon on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £7.95 courier charge
  • A further voucher giving you a further 10% off your next order

12 month warranty on printer cartridges

If within a year of purchase you happen to experience any quality problem, we'll happily provide a replacement, or a full refund.

Free returns on printer cartridges

Whatever the reason for returning printer cartridges to Cartridge Save, you will never pay a penny for postage.

Lowest online price guaranteed

We pride ourselves in giving our customers the best possible value for money. To ensure you are not out of pocket, we will refund 100% of the difference, if within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price.

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

How do I fix faint or faded laserjet printouts?

If you have printed a document or photo and the print is too light, patchy or faded, a common cause is the toner cartridge nearing the end of its life. However, there can be other reasons behind the deterioration in quality such as the toner density, humidity and the type of paper being used.

This article relates to faded laserjet printouts. If you have an ink cartridge which is producing a faded print, please click here.


What can I do to improve the print quality?

Check the toner level

The first step for light and faded prints is to check that your toner cartridge is not running low or empty. If your laser printer has a built-in LCD screen, you should be able to view the toner levels on screen or via a printed test page accessed in the settings menu.

If the toner level is very low or empty, it is recommended to install a new toner cartridge to ensure that the printer is producing the best quality print possible.

Check the paper type

Although it may not seem important, selecting the correct paper type for your printer is essential for achieving a high-quality output. Laserjet paper is designed to allow the toner to be fused to the surface at high heat and within seconds. Inkjet paper is more porous and contains chemicals to speed up the ink drying process. If inkjet paper is used in a laser printer, the chemicals may affect how the toner bonds to the surface which can result in faded prints and even reduce the life of other components in the printer such as the drum, transfer belt and fuser.

As well as the type of paper, it is also worth considering the overall quality of the paper when printing - If the surface of the paper is too rough, it may lead to a uneven image transfer which can make the print appear patchy or faint. If the paper is too smooth, it may prevent the toner from fully fusing to the surface resulting in a lighter printout.

Check the toner density setting

If you have checked that the correct paper is being used and the toner cartridge is not empty or low, the next step would be to check the print density setting on your printer. Most laserjet printers have a toner save mode which allows the user to alter the amount of toner being used during the printing process. To view and amend this setting you will need to use your computer and follow the below steps:

1. On your computer, go to the Start menu and click on Settings / Control Panel.
2. Select Devices & Printerson the settings menu.
3. Select the model being used on the printer tab and click Manage to access the printer menu.
4. Go to Printing Preferences then select the option listed for your printer brand below.
Brother, Canon, Konica Minolta, OKI, Ricoh, Xerox - Toner Save Mode
HP - Economode
Kyocera - EcoPrint
Samsung - Eco Mode

Increasing the print density may help to improve the print quality as more toner will be used during the printing process to make the text and images darker. If you are printing internal documents or drafts that may not require a high-quality finish, it is good practice to switch back to a lower print density. Alternating the toner density depending on the type of document being printed ensures that you are only using the appropriate amount of toner and keeps the overall cost per page low.



If you are still experiencing an issue, please contact us for further assistance.

Categories: Product support