Categories: Returns and refunds
Delivery Options
| Timescale | Method | Charge | |
|---|---|---|---|
| Free next-day | 98% of orders arrive the next working day | Royal Mail 1st class * | FREE |
| Guaranteed next-day | Guaranteed to arrive on the next working day
Guaranteed next-day
In the extremely unlikely event that the courier does not attempt delivery on the next working day, you will be given: - A 10% refund of the total order value - A refund of £2.95 next-day courier charge - A further voucher giving you 10% off your next order |
Courier | £2.95 |
| Guaranteed pre-12 | Guaranteed to arrive before 12 noon on the next working day
Guaranteed pre-12
In the extremely unlikely event that the courier does not attempt delivery before 12 noon on the next working day, you will be given: - A 10% refund of the total order value - A refund of £7.95 pre-12 courier charge - A further voucher giving you 10% off your next order |
Courier | £7.95 |
* Depending on size and value, some orders may be upgraded from Royal Mail to Courier.
Delivery Schedule
| Order placed | Expect to receive |
|---|---|
| Monday, before 5:15pm | Next day (Tuesday) |
| Tuesday, before 5:15pm | Next day (Wednesday) |
| Wednesday, before 5:15pm | Next day (Thursday) |
| Thursday, before 5:15pm | Next day (Friday) |
| Friday, before 5:15pm | Monday |
| Saturday or Sunday | Tuesday |
Bank holidays
We do not despatch or deliver orders on bank holidays
Highlands and Islands
Deliveries may take 2 to 3 days longer to arrive
International deliveries
We only deliver to addresses within the UK.