FREE next-day delivery on everything
 

Delivery Schedule

Most orders will arrive in the timeframes shown below. However, due to the COVID-19 crisis, a minority will take a day or more than expected. If your order hasn't arrived by the estimated delivery date, please allow 5 days before contacting us.


Order placedExpect to receive
Monday, before 5:15pm Next day (Tuesday)
Tuesday, before 5:15pm Next day (Wednesday)
Wednesday, before 5:15pm Next day (Thursday)
Thursday, before 5:15pm Next day (Friday)
Friday, before 5:15pm Monday
Saturday or Sunday Tuesday

All orders are being dispatched from our warehouse on the day they are placed (Monday to Friday before 5:15pm).

The possible delays in delivery are due to unprecedented demand on couriers, and affect all couriers throughout the U.K. This means that all online stores will be affected equally, regardless of the speed in which orders are dispatched.

Bank holidays

We do not despatch or deliver orders on bank holidays

Highlands and Islands

Deliveries may take 2 to 3 days longer to arrive

International deliveries

We only deliver to addresses within the UK.

Lowest online price guaranteed
We beat or match all other retailers
Lowest price guaranteed
Fast, FREE delivery

Lowest online price guaranteed.

If within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price, we will refund 100% of the difference. For further info, click here.

<2>Lowest online price guaranteed

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

Free next-day delivery

Our free delivery option typically uses Royal Mail first class. In 98% of cases, orders placed on Monday to Friday before 5:15pm will arrive on the next working day. To see other delivery options and our delivery schedule click here.

Delivery Schedule

Orders placed before 5:15pm on Monday to Thursday - receive next day

Orders placed before 5:15pm on Friday - receive on Monday

Orders placed on Saturday or Sunday - receive on Tuesday

Delivery Options

Free next-day

98% of orders arrive the next working day. Typically uses Royal Mail 1st class, though some orders may be upgraded to courier.

Guaranteed next-day (£2.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £2.95 courier charge
  • A further voucher giving you a further 10% off your next order

Guaranteed pre-12 (£7.95)

Uses courier. In the extremely unlikely event that delivery isn't attempted before 12 noon on the next working day, you will be given:

  • A 10% refund of the total order value
  • A refund of £7.95 courier charge
  • A further voucher giving you a further 10% off your next order

12 month warranty on printer cartridges

If within a year of purchase you happen to experience any quality problem, we'll happily provide a replacement, or a full refund.

Free returns on printer cartridges

Whatever the reason for returning printer cartridges to Cartridge Save, you will never pay a penny for postage.

Lowest online price guaranteed

We pride ourselves in giving our customers the best possible value for money. To ensure you are not out of pocket, we will refund 100% of the difference, if within 7 days of your purchase you find the same product (brand and model) being offered online at a lower price.

To claim against our low price guarantee simply contact us and include the following information:

  • Your full name, postal address, email address and order number
  • The product code of the item you found cheaper on a competitor's site
  • The exact page on the competitors website where you found the product cheaper
  • Please note: unfortunately we are unable to offer this guarantee on printers and hardware

Our low price guarantee applies only to products available from online UK retailers. It excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.

Basically, the identical items must be in stock and ready for immediate dispatch on another VAT registered UK mainland based website.

How we are working safely through COVID-19

In addition to supplying printer supplies to the government, local authorities and the NHS, we are more than aware there is an urgent need for ink, toner and printers for increased home working and home schooling.

We continue to operate our business as normal, and have rigorously followed H.M. government guidance to ensure the health of our customers, staff and suppliers. All products we send are from a clean environment, and our staff are following strict hygiene processes to achieve this. In addition to this, the following significant changes have been made within our organisation:

- Apart from the staff in our warehouse and one person in our call centre, all of our staff are 100% home-working.

- This has reduced staff density in our business by more than 75%. With fewer staff, the spare kitchens and other facilities have been allocated between the team members, to further increase social distancing and healthy working.

- We already have very low staff density within our warehouse. However, we've implemented a one-person-per-aisle rule for order picking and stock replenishment. This is unless staff can ensure at least a 4 metre separation (one at each end of an aisle, where both ends are open so their paths don't cross).

- Packing benches are being used in an alternate "zig-zag" formation to ensure large separation of packing staff

- We provide our staff with the correct PPE and desk cleaning equipment. Also, daily cleaning of frequent touch points (e.g. door handles, window sills etc), is being carried out.

Categories: Ordering