Pitney Bowes K721 Ink Cartridges

Customer Questions & Answers

• Hi, I've had the red Pitney Bowes K721 ink from you in the past but see now that you sell them in blue. Is this compatible with Royal Mail? Paul Richards.

  Pitney Bowes K721 blue cartridges

  Yes, eventually all franking machine cartridges will be changing to blue in line with Royal Mail requirements. They had tested the colours and the scanning machines can read the blue ink much easier than the red. Below is a copy of their "Changes of Services" letter:

  http://www.royalmail.com/sites/default/files/RM_FRANKING_tScS_LEAFLET_mAR2013.pdf

  If you'll be changing to blue from red, we would advise that your machine may need to be professionally cleaned but Pitney Bowes can clarify this if you contact them.

  Answered by Tamara Sawyer (Staff Member) - almost 5 years ago

• The last cartridge I bought for my Pitney Bowes Mailstation K721 had red ink. You're now giving me the option of blue. Is this okay for Royal Mail use?

  Blue ink for Mailstation K721

  Yes, Royal Mail are eventually changing from red to blue ink as they found that their machines read blue ink more easily.

  If you were to switch from red to blue now, we would advise you to have your machine professionally cleaned to clear any red ink from inside the machine.

  You can check with Pitney Bowes to see if this will be necessary for your machine, as not all of them will require a clean to be done.

  Answered by Tamara Sawyer (Staff Member) - almost 5 years ago

• My cartridge for the K721 franking machine looks a bit different on top from the one you're showing. Will this cause a problem when fitting?

  Compatible K721 cartridge looks different

  If you're using a genuine Pitney Bowes K721 ink cartridge then it will look slightly different to the cartridge we're supplying which is made by another retailer as a cheaper alternative. Pitney Bowes cartridges have a patented design which can't be copied. However, this should not cause a problem for you because our compatible K721 ink cartridges are also Royal Mail approved and are guaranteed to work in your franking machine as well. We offer a money back guarantee on these compatible Pitney Bowes K721 ink cartridges so if they don't fit your printer and work reliably you can send them back for a refund or replacement.

  Answered by Tamara Sawyer (Staff Member) - over 4 years ago

• I've been told our franking machine is Pitney Bowes model number K721M. Is that the same as the K721 quoted on your website? I need to make sure the cartridges are the same.

  Pitney Bowes K721 printer model numbers

  Provided that you have a UK version of a Pitney Bowes K721 series franking machine, we guarantee that any of the ink cartridges listed on this page will work in the printer. This currently includes the compatible 797-0 red ink cartridge and the compatible 797-0SB blue ink cartridge.

  Answered by Euphemia Milner (Staff Member) - over 3 years ago

• How do you install a K721 machine without the installation disc?

  Pitney Bowes K721 printer downloads

  It might be possible for you to download drivers for your Pitney Bowes Mailstation K721 printer from the following support page on the Pitney Bowes website: http://www.pitneybowes.com/uk/support.html

  Answered by Stacy Bass (Staff Member) - about 3 years ago